The Massachusetts Vaccine Scheduling Resource Line will help Seniors 75 and Older Schedule COVID-19 Vaccine Appointments
-Help Starts TODAY-
Massachusetts seniors 75 and over, who are unable to use or have difficulty accessing the internet, now have a phone number to call for help scheduling their COVID-19 vaccine. By dialing 2-1-1 and following prompts for the Massachusetts Vaccine Scheduling Resource Line, seniors will be connected to a representative on the phone who will assist them with scheduling a vaccination appointment through the state’s online system. The call center will be staffed by 500 representatives.
The Massachusetts Vaccine Schedule Resource Line is open Monday through Friday from 8:30am until 5:00pm. The representatives who help callers have the same access as the public to the state's online website; representatives are only able to help make appointments, they are not able to answer general questions about COVID-19.
If no appointments are available, callers will have the option to be placed on a “call-back” list for the state’s mass vaccination sites at Gillette, Springfield and Fenway. The caller will receive a call back when an appointment is available at one of those sites. Due to high demand for appointments and limited vaccine supply, it might take weeks to schedule an appointment.
The Resource Line is available in English and Spanish with additional translators ready to support residents in approximately 100 languages.
Governor Baker also announced 20,000 appointments available at mass vaccination sites for the week starting Monday, February 8th
During his Friday (February 5, 2021) press briefing, Governor Baker said there are approximately 20,000 open appointments for next week at the Fenway, Gillette and Springfield mass vaccinations sites. People eligible to schedule appointments are anyone in Phase 1 and those aged 75 or older. Book an online appointment at Mass.gov/covidvaccine.